Return Policy

As Petek Saraciye Sanayi ve Ticaret A.Ş. ("PETEK LEGACY" or "we"), we take customer service very seriously. Your satisfaction is our top priority. To make a return by post or courier, please use our returns tool and you will be guided on how to complete your return with your order number and email address. Provide proof of purchase when returning an item.

1. Who we are and how you can contact us

We are [Petek Saraciye Sanayi ve Ticaret A.Ş.], a company registered in Turkey. Our company registration number is [227909] and our registered address is [Maltepe Mah. 332. sk. no:8 Zeytinburnu, Istanbul - Turkey].

You can reach us at [info@peteklegacy.com] and [Maltepe Mah. 332. sk. no:8 Zeytinburnu, Istanbul - Turkey]. If we need to contact you by telephone or in writing via the e-mail address or postal address you gave us in your order, we will do so. The word "in writing" includes emails. When we use the words "written" or "written" in these terms, this includes emails.

2. Our contract with you

We accept your order when you place your order in the store and we tell you that we can supply you with the product. When we accept your order, a contract is formed between you and us. When we accept your order, full payment for the goods will be taken in the shop. You will then receive a receipt for this payment.

We will assign an order number to your order and tell you what happens when we accept your order. It helps us if you let us know your order number when you contact us about your order.

3. Our products

Products may be slightly different from the pictures. The pictures of the products on our website are for illustration purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that the colors of a device or printed pictures on our website accurately reflect the color of the products. Your product may vary slightly from these pictures. Because our products are handmade, there is a 2% tolerance for all dimensions, weights, capacities, gauges and measurements stated in our catalog or on our website. If you have placed a custom order in the store, we will make every effort to provide an accurate virtual representation of what the finished product may look like, but we cannot guarantee that the physical finished product will be identical to the virtual representation.

Please contact us if you wish to make a change to the product you ordered. We will let you know if the change is possible. If it is possible, we will notify you of any changes to the price of the product, the timing of supply or anything else that may be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.

4. Our right to make changes

We may modify the product in the following circumstances:

To reflect changes in relevant laws and regulatory requirements, for example, in the event of a change in relevant EU safety standards where we need to change materials or finishes in relation to our products;

To implement minor technical adjustments and improvements.

These changes will not affect your use of the product, but if we anticipate that your use of the product is likely to be affected, we will inform you as quickly as possible.

5. Provision of products

We will deliver the product(s) to you within a reasonable time. You will be given an estimated delivery date when you place an order and we will endeavor to deliver the Product(s) no later than (5) days after that date, if not earlier.

We are not responsible for delays beyond our control. If the supply of Products is delayed due to an event beyond our control, we will notify you as quickly as possible and take steps to minimize the impact of the delay. As long as we have ensured this, we will not be liable for delays due to the event, but if there is a significant risk of delay, you may apply to us to terminate the contract and receive payment for any products you have not received.

6. Your Rights of Withdrawal

You have the right to cancel the purchase contract within 14 days without giving any reason, except for goods that are excluded from these rights by mandatory law. In particular, the right of withdrawal is excluded for the delivery of goods sealed for health protection or hygiene reasons that are not suitable for return after their seals have been removed and for the supply of goods customized to customer specifications or personal needs. Whether the right of withdrawal applies will be indicated on the product page before completing the order. If it applies, the withdrawal period is fourteen days from the day on which the final goods are in the hands of you or a third party designated by you, who is not the carrier.